Responsible Gambling at Winberry Casino

At Winberry we take safer gambling seriously. We want everyone to enjoy controlled play, so we provide clear tools and support to help players manage their activity. This page explains the principles we follow, the practical controls available on your account, how to put time-outs or self-exclusion in place, and where to get professional help if you need it.

Player protection principles

We operate on the principle that gambling should be a form of entertainment, not a source of harm. We promote responsible play by offering voluntary controls, monitoring account activity for signs of harm, and responding quickly to requests for help. Our staff are trained to act supportively and to direct players to appropriate resources when needed.

Activity-control tools

Players can manage their play directly from account settings or by contacting our support team. Tools available include deposit limits, loss limits, session reminders, reality checks and the ability to take a break from the account. These options are easy to set up and adjust to suit your needs.

Deposit limits

You can set daily, weekly or monthly deposit limits to control how much you put into your account. Limits can be increased or reduced, but increases may be subject to a short cooling-off period for your protection. If you need help setting sensible limits, contact support and we will guide you through the options.

Loss limits

Loss limits let you cap the amount you can lose over a chosen period. This helps prevent chasing losses and keeps play within affordable boundaries. Loss limits are managed in your account settings and can be combined with deposit limits for tighter control.

Time-outs and account breaks

If you need a short break, you can use a time-out to suspend play for a defined period. Time-outs are useful when you want a temporary pause without a long-term commitment. For longer interruptions, consider using self-exclusion.

Self-exclusion

Self-exclusion blocks access to your account for a set period and removes you from marketing lists. We support self-exclusion periods starting from six months and upward, including permanent exclusion. To self-exclude, use the account safety settings or contact support for assistance.

Recognising signs of problematic behaviour

Warning signs include spending more time or money than intended, borrowing to gamble, neglecting personal responsibilities, or feeling distressed about gambling. If you notice these signs in yourself or someone close to you, consider using our control tools or seeking external support.

Practical tips to stay in control

Set realistic limits before you start, use session reminders, avoid gambling when stressed or under the influence, and keep separate budgets for entertainment. Regularly review your activity and adjust limits as required. If you need personalised help, reach out to our support team at [email protected].

Professional help and support organisations

If you need specialist help, organisations such as BeGambleAware and GamCare provide confidential advice, counselling and treatment options. They offer self-assessment tools and helplines to help you take the next step towards safer play.