Data Privacy Policy

This Privacy Policy explains how we collect, use and protect personal information when you use Winberry. We are committed to keeping your data secure and handling it in a clear, lawful and responsible way. The policy describes what types of information we gather, how we use that information, your privacy rights and how to contact us about your data.

Types of data we collect

We collect a range of information to operate your account, deliver services and meet legal obligations. Broadly this includes personal data, technical data and transactional data.

Personal data

Personal data are details that identify you directly or indirectly. This typically includes name, date of birth, postal address, email address, telephone number and identity documents submitted for verification. We also collect payment details when you make deposits or withdrawals; these are processed via our payment providers.

Technical data

Technical data covers information about your device and how you use our site. Examples are IP address, browser type, operating system, device identifiers, language preference and interaction logs such as pages viewed, time spent and error reports. We use this to improve site performance and detect fraudulent or suspicious activity.

Transactional data

Transactional data records your activity with us, including deposits, withdrawals, bet and play history, bonus and promotion usage, and communication records with our support team. This information is used for account management, dispute resolution and to meet anti-money laundering and responsible gambling obligations.

How we use your information

We use your data to provide and administer your account, process payments, verify identity, ensure security, handle queries and comply with legal requirements. We may also use anonymised or aggregated data for analytics, product development and improving our services. We do not use your personal information for marketing unless you give consent.

Data protection practices

We protect personal information using technical and organisational measures appropriate to the sensitivity of the data. This includes encryption in transit, secure storage, access controls and regular security reviews. Access to your personal data is limited to authorised staff and trusted service providers who need it to carry out their duties.

Cookies and tracking technologies

We use cookies and similar technologies to remember preferences, improve site functionality and analyse usage. Some cookies are essential for account operation, while others are optional and used for analytics or performance. You can manage cookie settings in your browser, but disabling certain cookies may affect functionality.

User rights

You have the right to access, correct or request deletion of personal data we hold about you, subject to legal or regulatory retention requirements. You may also object to processing in certain circumstances or request restriction of processing. To exercise these rights, contact our support team at [email protected].

Sharing information with third parties

We share personal data with third parties only where necessary for service delivery or compliance. These include payment processors, identity verification providers, fraud prevention services and legal or regulatory authorities where required. All third parties are subject to confidentiality obligations and may only use your data for permitted purposes.

Policy updates

We may update this policy from time to time to reflect changes in our practices or legal requirements. Significant changes will be notified via our site or by email where appropriate. Continued use of our services after updates indicates acceptance of the revised policy.