Customer Support Center
Support is available to help with questions, account-related issues, technical concerns or general feedback. Our team can assist with account verification, deposits and withdrawals, device compatibility and game queries. Contact us any time for quick help via live chat, email or phone; we aim to resolve routine enquiries promptly and can escalate complex cases to the security or payments team. We follow data protection and privacy best practice. Please have your account details ready to speed up assistance.
| Department | Contact |
|---|---|
| Customer support | [email protected] (live chat 24/7; email replies within 24 hours) |
| General enquiries | [email protected] (billing, account verification, complaints) |
| Affiliate enquiries | [email protected] (partner setup, reporting and payments) |
| Phone | +44 20 7946 1287 |
| Working hours | Mon-Fri, 09:00-22:00; Sat-Sun, 10:00-18:00 |
Contact Us by Email
Email is our preferred contact method for detailed requests, account-related issues or enquiries that require documents or extended explanations. Please email [email protected] with a clear subject line and include up-to-date contact details plus your account ID where relevant. Providing this information helps us process requests more quickly and avoids unnecessary delays.
Contact Form
Response Time
Support response times: most enquiries are answered within one business day. Simple requests via live chat are usually resolved immediately, while email reports and verification queries may take longer. Complex cases such as security reviews, lengthy KYC checks or payment disputes can require additional investigation and may take several days depending on their nature. We’ll keep you updated throughout.
Feedback
We’re always looking to improve Winberry. If you have feedback, suggestions or ideas about games, payments, promotions or the site itself, please get in touch. All messages are reviewed carefully by our team and help shape updates to features and the overall user experience. Your input matters and will be used to make the site clearer and fairer for everyone.