Winberry Casino Terms and Conditions
These terms and conditions set out the rules for using Winberry’s online casino and related services. They explain our relationship with you, describe responsibilities on both sides and outline how we manage accounts, payments, promotions and disputes. By registering or using the site you agree to these terms and any additional promotion-specific rules that apply to your activity.
Account responsibilities
You must provide accurate personal information and keep your account details secure. Do not share your login credentials or allow others to play on your account. We may ask you to verify your identity and address at any time; until verification is complete some functions - including withdrawals - may be restricted. We reserve the right to suspend or close accounts where fraudulent activity, chargebacks, identity mismatch or abuse is suspected. You are responsible for any activity under your account unless you notify us immediately of unauthorised use.
Eligibility requirements
Accounts are for individuals aged 18 or over in jurisdictions where online gambling is permitted. You must not be self-excluded or otherwise barred from gambling. Only one account per person, household, payment method, device or IP address is allowed. We may refuse registration or close an account where eligibility cannot be confirmed.
Acceptable platform use
Use the platform lawfully and fairly. The use of automated play, collusion, multiple account abuse, bonus manipulation or any attempt to circumvent our systems is prohibited. Do not tamper with games, data or any software provided through the site. Breaches may lead to wager reversal, withholding of funds, account closure and recovery actions where appropriate.
General bonus and promotion rules
Promotions and bonuses are governed by separate terms which must be read alongside these conditions. Each offer will specify eligibility, qualifying deposits, wagering requirements, game contribution rates, maximum bet limits and expiry periods. We may exclude certain payment methods from promotions. Abuse or manipulation of promotions may result in bonus cancellation and forfeiture of winnings. Where multiple offers are available, you may only claim those permitted by the specific promotion terms.
Deposits and withdrawals
Deposits must be made using accepted payment methods and in the currency selected at registration. Withdrawal requests may be subject to identity verification, anti-money laundering checks and transaction limits. Pending verification we may place holds on withdrawals. Processing times vary by method - e-wallets are typically faster, card and bank transfers may take longer. We use real money balance before bonus balance when settling wagers.
Large wins and limits
Large withdrawals may require additional checks and could be paid in instalments where necessary to meet compliance obligations. You may set personal deposit and time limits through your account to support safer play.
Dispute resolution
If you have a dispute contact our support team at [email protected] with full details and evidence. We aim to investigate and reply promptly. If we cannot resolve the matter internally you may refer it to an independent dispute resolution service where available in your jurisdiction.
Updates to terms and conditions
We may amend these terms from time to time. Material changes will be published on the site and, where appropriate, notified to you. Continued use of the service after publication constitutes acceptance of the revised terms. We reserve the right to restrict access, suspend accounts or change features in order to comply with legal, regulatory or security obligations.